1. Introduction
Mentora respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), GDPR principles, and global best practices.
2. Information We Collect
We may collect the following categories of information:
Personal Information: Name, contact details, date of birth, nationality.
Academic Information: School, curriculum, grades, university interests.
Financial Information: Payment details processed securely via third-party providers.
Usage Data: Session history, scheduling preferences, performance metrics.
3. How We Use Your Information
We process personal data for purposes including:
Scheduling lessons and matching students with mentors.
Processing payments and managing accounts.
Improving our Services and ensuring quality control.
Facilitating university application processes.
Legal bases include user consent, contractual necessity, and legitimate business interest.
4. Data Sharing & Third Parties
We do not sell or rent user data. We may share information only with:
Payment processors for transactions.
University partners for application services.
Cloud service providers for secure hosting.
All third parties are contractually bound to handle data securely.
5. Data Storage, Security & Retention
Data is stored on secure servers in compliance with UAE PDPL.
We implement encryption, access controls, and regular audits.
Personal data is retained as long as necessary for service delivery and legal obligations.
6. User Rights
Users have the right to:
Access, correct, or update personal information.
Request deletion of data, subject to legal and contractual requirements.
Withdraw consent for processing where applicable.
Requests can be submitted to mn@mentora.ae.
7. Special Protections for Minors
Users under 18 must have parental/guardian consent.
Parents may request access or deletion of their child’s information at any time.
We do not knowingly collect data from children without consent.
8. International Data Transfers
Where necessary, data may be transferred outside the UAE, but only to jurisdictions with adequate data protection standards and safeguards.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of our Services signifies acceptance of the updated policy.
